Has the Lucid service center confirmed in writing that any campaign applied to VIN [VIN] is Gravity-specific, rather than an Air-only campaign mistakenly extended?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

What software versions are currently installed on the BMS, charger, and infotainment modules, and which versions correspond to the closed remedies for each open campaign?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Is each remedy delivered via OTA, service-center flash, or hardware adjustment?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

If a charging-related issue is reported, has the issue been reproduced at both 800V-class and 400V chargers?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

If the issue involves third-row functions, is the diagnostic procedure specific to those subsystems?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Lucid Gravity — software update issue

elevated severity software update issue 2025—2026 lucid direct

Lucid Gravity software update issue (2025—2026)

Lucid Gravity · 2025—2026 · all trims

Diagnostic code reference

Reading codes off a Lucid Gravity service invoice? Look them up in our OBD-II DTC database →

Reported symptoms

Infotainment screen freezes, reboots unexpectedly, or becomes unresponsive during driving
DC fast charging session refuses to initiate, terminates early, or sustains charge rate well below specification (Gravity supports up to ~400 kW (kilowatt, a unit of power) peak)
Driver-assist features inactive, intermittent, or behaving inconsistently
Cluster, head-up display, or center display flickering, partially blank, or showing intermittent warnings
Three-row vehicle: third-row HVAC, accessory, or seat function inoperative or intermittent
Lucid app reports vehicle errors, shows feature inconsistencies, or reports vehicle as offline

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

Has the Lucid service center confirmed in writing that any campaign applied to VIN (Vehicle Identification Number) [VIN] is Gravity-specific, rather than an Air-only campaign mistakenly extended?
What software versions are currently installed on the BMS (Battery Management System), charger, and infotainment modules, and which versions correspond to the closed remedies for each open campaign?
Is each remedy delivered via OTA (Over-the-Air software update), service-center flash, or hardware adjustment?
If a charging-related issue is reported, has the issue been reproduced at both 800V-class and 400V chargers?
If the issue involves third-row functions, is the diagnostic procedure specific to those subsystems?
What is the loaner vehicle arrangement during the service period, given Lucid's direct-service logistics?

Documents to request

Each item should be received in writing before authorizing repair work.

Diagnostic report listing all stored, pending, and historical fault codes from the affected modules
Service ticket from the Lucid app, with technician notes and any campaign reference numbers
Written confirmation of software versions installed before and after the service
Written warranty determination — written, not verbal
Vehicle telemetry export from Lucid systems, if available

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

Screenshot or video-record any infotainment, display, charging, or driver-assist defects at the time they occur
Save all communications through the Lucid app — these form the official service record for direct-service vehicles
Note specific incidents — system reboots, charging failures, third-row defects, ambient conditions — with dates
Save records from third-party charging network apps showing failed session details, particularly noting charger voltage capability
Note odometer reading at drop-off and at pickup
If the vehicle has been towed at any point, retain the tow receipt

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Record the full name of the service technician and the service center handling VIN [VIN]
The Gravity is Lucid's first SUV; technician familiarity with Gravity-specific subsystems (third-row, larger battery, SUV ergonomics) varies between service centers during the initial rollout
Lucid's direct-service model means service requests, status updates, and documentation flow through the Lucid app. Verbal characterizations during phone or in-person interactions should be cross-referenced against the app record.
Cross-Lucid campaigns may apply to both Air and Gravity for shared components; verify in writing whether any campaign is platform-shared or Gravity-specific

Repair authorization

Cautions before signing.

Recall and software campaign work is performed at no charge to the owner; do not authorize any charge for parts or labor associated with these campaigns
If a diagnostic fee is presented, request written confirmation of whether the fee is refundable if the issue is later determined to be warranty-covered
If high-voltage component replacement is quoted on the substantial 924V architecture, request written warranty classification before authorization
Service authorizations often include language permitting additional related work — read the document and decline blanket additional work in advance

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Verify the infotainment system functions normally without unexpected freezes or reboots during a short test drive
Conduct a verified DC fast charging session at a CCS-compatible high-power fast charger before traveling more than a short distance from the service location
Test driver-assist features to confirm correct operation
Test third-row functions (HVAC, accessory power, seat operation) if any were related to the service visit
Confirm no warning messages or system errors on the cluster after a full ignition cycle
Confirm the service ticket in the Lucid app reflects the correct campaign references and software versions

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

pre-service inquiry

to: manufacturer corporate

Service inquiry — Lucid Gravity software, VIN [VIN]

Lucid Service, I am scheduling my [YEAR] Lucid Gravity, VIN [VIN], for service. Symptoms observed: [LIST SYMPTOMS WITH DATES]. Before the service visit, I am requesting written confirmation of the following: 1. A list of every open recall and service campaign currently applying to VIN [VIN], with explicit identification of whether each is Gravity-specific or shared with the Air platform. 2. The diagnostic plan for this visit, including any third-row or SUV-specific procedures. 3. The current software versions on the relevant modules and any updates planned during this visit. 4. The loaner vehicle arrangement during the service period. 5. The fee structure, including any diagnostic charges and conditions under which they apply. Please reply through the Lucid app so the planned scope is on record. Thank you, [NAME]

documentation request

to: manufacturer corporate

Documentation request — Lucid Gravity service on [DATE], VIN [VIN]

Lucid Service, Following the service performed on [DATE] for VIN [VIN], I am requesting the following documents for my ownership records: 1. The full diagnostic report including all stored, pending, and historical fault codes. 2. The service ticket detailing the work performed and any campaign reference numbers. 3. Written confirmation of the software versions installed on each affected module before and after the service. 4. The warranty, recall, or goodwill classification applied to the visit. 5. Documentation of any third-row or SUV-specific procedures applied. These documents form part of the vehicle's service record. Please reply through the Lucid app at your convenience. Thank you, [NAME]

Warranty notes

Lucid Gravity components are covered under Lucid's New Vehicle Limited Warranty and the high-voltage battery component warranty. Coverage period and conditions vary by region and should be confirmed in writing.
Lucid's direct-service model means warranty determinations and authorization flow through the Lucid service network rather than a traditional dealer.
Software-only remedies do not consume warranty time; the standard warranty period continues independently of OTA or service-side software work.
Repairs performed under goodwill rather than warranty do not extend the warranty period. Confirm in writing which classification applies.

Observational patterns

The Gravity is Lucid's first SUV and shares high-voltage architecture with the Lucid Air sedan. Cross-platform campaign coverage applies for shared components, but Gravity-specific subsystems (third-row, SUV-specific structural elements) require Gravity-specific service procedures.

Three-row family vehicles produce multi-issue service situations more frequently than two-row vehicles, since third-row functions and child safety considerations create additional defect surfaces.

Lucid's direct-service model (no traditional dealer network) means service interactions, status updates, and documentation flow through the Lucid app rather than dealer correspondence. The app record is the official service record.

OTA delivery does not always produce a corresponding entry in the service-center record. The closure of any campaign delivered over the air should be confirmed through the Lucid app rather than relying on verbal confirmation.

Related playbooks

Track this case

EVRiskIndex Cases is a forthcoming tool for owners to monitor their dealer and manufacturer interactions through a single case file — pre-filled email templates routed through our infrastructure, automatic thread preservation, evidence vault, and recall monitoring tied to your VIN. Coming soon.

If you would like to be notified at launch and invited to the free beta, send a message via our complaint and contact page with the subject line "Cases beta".

Already in an active dispute with a dealer or manufacturer? Use the file-a-complaint form to put it on the record with EVRiskIndex. All complaints are reviewed by editorial.