Has VIN [VIN] been inspected per the active headlight software recall, and what was the result?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

What software version is currently installed on the headlight control module, and what version corresponds to the closed remedy?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Is the remedy delivered via OTA update, dealer-side flash, or hardware adjustment?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Is the work being performed at no charge under the recall, or is any portion classified differently?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Will the repair order explicitly reference the recall campaign number and confirm the remedy is closed for this VIN?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Porsche Macan EV — lighting failure

elevated severity lighting failure 2024 dealer

Porsche Macan EV lighting failure (2024)

Porsche Macan EV · 2024 · all trims

Diagnostic code reference

Reading codes off a Porsche Macan EV service invoice? Look them up in our OBD-II DTC database →

Reported symptoms

Headlight fails to switch to high beam, low beam, or cornering mode as expected
Adaptive headlight feature (Matrix LED or equivalent) does not modulate beam pattern in response to oncoming traffic
Headlight warning message on cluster or driver display
Headlight intensity reduced or beam pattern visibly incorrect against a wall at close range
Manufacturer correspondence regarding headlight software-related recall or campaign
My Porsche app reports vehicle errors related to lighting systems

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

Has VIN (Vehicle Identification Number) [VIN] been inspected per the active headlight software recall, and what was the result?
What software version is currently installed on the headlight control module, and what version corresponds to the closed remedy?
Is the remedy delivered via OTA (Over-the-Air software update) update, dealer-side flash, or hardware adjustment?
Is the work being performed at no charge under the recall, or is any portion classified differently?
Will the repair order explicitly reference the recall campaign number and confirm the remedy is closed for this VIN?
Is the regional variant of the software being installed, or a generic version that may not match the regulatory specification for this market?

Documents to request

Each item should be received in writing before authorizing repair work.

Diagnostic report listing all stored and pending fault codes from the headlight control module and related systems
Repair order with technician notes, including the recall reference number
Written confirmation of the software version installed before and after the visit on the headlight control module
Written confirmation that the regional variant appropriate to the registration market has been installed
Written confirmation that the recall remedy is closed for this VIN following the visit

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

Photograph or video-record any headlight defects at the time they occur — incorrect beam pattern, slow mode switching, intensity issues
Note specific incidents — adaptive system not adjusting for oncoming traffic, high beam failing to engage, warning messages — with dates
Save all Porsche correspondence regarding the recall, including any 'do not drive at night' or restriction advisories
Screenshot the My Porsche app status pages over time, showing any reported errors
Note odometer reading at drop-off and at pickup
Record the dealer name, technician name, and service ticket number

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Record the full name of the service advisor and the technician performing the work
Note whether the service is classified as recall, warranty, or goodwill — these classifications affect future warranty rights and resale documentation
If the advisor states that an OTA update has been delivered for VIN [VIN] but the headlight behavior remains unchanged, request written documentation of the diagnostic steps before any release
If the regional variant of the software is critical for the registration market, request written confirmation that the correct variant has been installed — generic global builds may not match local regulatory requirements

Repair authorization

Cautions before signing.

Recall remedies are performed at no charge to the owner; do not authorize any charge for parts or labor associated with the documented recall
If diagnostic fees are presented, request written confirmation of whether the fee is refundable if the issue is later determined to be recall-covered
Porsche dealers may bundle additional inspections or services with the recall visit; if these are presented as recommended, request the basis for each in writing before authorization
Repair authorization signatures often include language permitting additional related work — read the document and decline blanket additional work in advance

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Verify high beam, low beam, and adaptive functions operate correctly during a short night-time test drive if conditions allow
Verify beam pattern visually against a wall at close range — uneven distribution, dark spots, or incorrect cutoff lines may indicate the remedy is incomplete
Confirm no headlight-related warnings on the cluster or driver display after a full ignition cycle
Verify the My Porsche app maintains stable connectivity and reflects accurate vehicle status
Confirm the repair order matches the work performed and references the correct recall campaign number
Retain copies of all post-repair documentation in case of recurrence

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

pre-service inquiry

to: dealer service

Service inquiry — Macan EV headlight software, request for written documentation scope

Service Department, I am scheduling my [YEAR] Porsche Macan EV, VIN [VIN], for service related to the headlight software recall. Before the visit, I am requesting written confirmation of the following: 1. The current recall status for VIN [VIN], including the campaign reference number and a brief description of the remedy. 2. Whether the remedy will be delivered via OTA, dealer-side flash, or hardware adjustment. 3. Confirmation that the regional software variant appropriate to my market will be installed. 4. Confirmation that the work is at no charge under the recall. Please reply to this email so the planned scope is on record. Thank you, [NAME]

documentation request

to: dealer service

Documentation request — Macan EV headlight recall service on [DATE], VIN [VIN]

Service Department, Following the service performed on [DATE] for VIN [VIN], I am requesting the following documents for my ownership records: 1. The full diagnostic report including all stored and pending fault codes from the headlight control module. 2. The repair order detailing the work performed, with the recall campaign reference number. 3. Written confirmation of the software version installed before and after the visit on the headlight control module. 4. Written confirmation that the regional software variant for my registration market has been installed. 5. Confirmation that the recall remedy is now closed for this VIN. These documents form part of the vehicle's service record and are operationally important. Please reply to this email at your convenience. Thank you, [NAME]

Warranty notes

Porsche has issued recall and service campaigns associated with Macan EV headlight software defects. The applicable campaign for VIN [VIN] should be confirmed in writing.
Headlight components are covered under the Porsche New Vehicle Limited Warranty. Coverage period and conditions vary by region and should be confirmed in writing.
Recall remedies are performed at no charge to the owner regardless of vehicle age, mileage, or warranty status. A recall remains open until performed.
Repairs performed under goodwill rather than warranty or recall do not extend the warranty period. Confirm in writing which classification applies.

Observational patterns

Headlight software defects can affect compliance with regional lighting regulations. The classification of the defect — convenience or safety — affects how the campaign is documented and may influence resale documentation in regions with annual safety inspections.

OTA delivery does not always produce a corresponding entry in the dealer-side service record. The closure of a recall delivered over the air requires explicit documentation through the dealer system.

Adaptive lighting systems use multiple sensor inputs and software logic; a recall remedy that addresses the software does not necessarily resolve sensor or hardware-driven defects in the same system. Verification of correct beam behavior after the remedy is operationally important.

Regional software variants matter for vehicles imported from other markets, leased internationally, or registered in regions with stricter lighting regulations. Confirmation that the correct regional variant is installed is operationally distinct from confirmation that 'a software update has been applied.'

Linked recalls

porsche-macan-ev-headlight-software

This playbook covers

Related playbooks

Porsche Macan EV charging failure (2024—2025)

Track this case

EVRiskIndex Cases is a forthcoming tool for owners to monitor their dealer and manufacturer interactions through a single case file — pre-filled email templates routed through our infrastructure, automatic thread preservation, evidence vault, and recall monitoring tied to your VIN. Coming soon.

If you would like to be notified at launch and invited to the free beta, send a message via our complaint and contact page with the subject line "Cases beta".

Already in an active dispute with a dealer or manufacturer? Use the file-a-complaint form to put it on the record with EVRiskIndex. All complaints are reviewed by editorial.