What infotainment and vehicle software versions are currently installed on VIN [VIN]?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Were stored, pending, or historical infotainment, camera, connectivity, or body-control codes found?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Is the remedy OTA, service-center software reload, module replacement, or account/app correction?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Was the backup camera tested after service?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

If Google services are blamed, what vehicle-side diagnostics were performed?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Polestar 2 — infotainment failure

elevated severity infotainment failure 2021—2025 dealer

Polestar 2 infotainment failure (2021—2025)

Polestar 2 · 2021—2025 · all trims

Diagnostic code reference

Reading codes off a Polestar 2 service invoice? Look them up in our OBD-II DTC database →

Reported symptoms

Infotainment system freezes, reboots unexpectedly, or becomes unresponsive during driving
Google Maps, Google Assistant, or app functions unavailable or behaving inconsistently
Backup camera image fails to display, appears late, or is distorted
Bluetooth, phone-as-key, or connectivity features repeatedly fail
OTA (Over-the-Air software update) update fails, applies partially, or does not change the reported behavior
Polestar app reports vehicle errors or vehicle status inconsistently

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

What infotainment and vehicle software versions are currently installed on VIN (Vehicle Identification Number) [VIN]?
Were stored, pending, or historical infotainment, camera, connectivity, or body-control codes found?
Is the remedy OTA, service-center software reload, module replacement, or account/app correction?
Was the backup camera tested after service?
If Google services are blamed, what vehicle-side diagnostics were performed?
Will the service record list the exact software version installed after service?

Documents to request

Each item should be received in writing before authorizing repair work.

Service record with technician notes
Diagnostic report listing infotainment, camera, connectivity, and body-control codes
Written confirmation of software version before and after service
Written confirmation of whether an OTA, service reload, or module replacement was performed
Documentation of backup camera verification if rear visibility was affected
Closed service invoice showing warranty classification

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

Photograph or video-record infotainment faults when safe
Screenshot Polestar app errors and OTA update notifications
Document whether Google Maps, Assistant, Bluetooth, app status, or camera was affected
Note weather, temperature, network conditions, and whether the issue followed an OTA update
Record odometer reading at drop-off and pickup
Retain purchase or lease materials if advertised software features are delayed or unavailable

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Ask service to separate vehicle-side infotainment faults from app/account or Google-service explanations.
If the issue cannot be reproduced, request written confirmation that historical logs or codes were reviewed.
Backup camera complaints should be documented as rear-visibility concerns, not only infotainment inconvenience.
A generic 'software updated' note is incomplete without version information.
If a feature is deferred to a future update, request written confirmation.

Repair authorization

Cautions before signing.

Do not authorize paid infotainment or camera diagnostic work until warranty classification is clarified in writing
If account or phone issues are blamed, request written vehicle-side diagnostic findings first
Separate unrelated maintenance from infotainment/camera work before approval
Review authorization language before approving additional repairs

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Verify infotainment boots normally and remains stable during a short drive
Test Google Maps, Assistant, Bluetooth, and app connectivity
Verify rear camera image displays immediately and correctly when reverse is selected
Confirm software version matches the service documentation
Confirm the service record identifies the remedy performed
Save the closed service record

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

pre-service inquiry

to: dealer service

Service inquiry — Polestar 2 infotainment / camera / connectivity concern

Service Department, I am scheduling my [YEAR] Polestar 2, VIN [VIN], for an infotainment, camera, or connectivity concern. Observed symptoms: [DESCRIBE FREEZES, REBOOTS, GOOGLE SERVICES, CAMERA, BLUETOOTH, APP, OR OTA ISSUES WITH DATES] Please confirm in writing: 1. Current and post-service software versions. 2. Whether infotainment, camera, connectivity, or body-control codes were found. 3. Whether the remedy is OTA, service reload, module replacement, or app/account correction. 4. Whether the backup camera was tested after service, if relevant. 5. What vehicle-side diagnostics were performed if Google or app services are blamed. 6. Warranty, campaign, goodwill, or customer-pay classification. Please include these findings on the service record. Thank you.

Warranty notes

Polestar 2 infotainment, camera, and connectivity systems should be evaluated under Polestar's applicable warranty terms for VIN [VIN].
Software-only updates do not extend the warranty period unless Polestar states otherwise in writing.
Goodwill repairs do not extend the warranty period. Confirm classification in writing.
Recurring infotainment or camera failures should be documented as repeated defects if symptoms return.

Observational patterns

Infotainment faults should be documented with software version, app state, network availability, and whether the issue appeared after an OTA update.

If the issue is described as a Google or connectivity problem, request documentation of how the vehicle-side system was ruled out.

Backup-camera failures should be documented separately from general infotainment complaints because rear visibility is safety-relevant.

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