How many open recall and software campaigns currently apply to VIN [VIN], including any cross-PPE platform campaigns issued for the Q6 e-tron or Porsche Macan EV?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Has the Audi dealer confirmed in writing that any campaign applied to VIN [VIN] is PPE-specific (not MEB or MLB)?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

What software versions are currently installed on the BMS, charger, and 400V/800V bank-switching control modules?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Were diagnostic trouble codes recorded? Specifically, were any codes related to high-voltage isolation, contactor state, or bank-switching logged?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Is the issue being addressed under the EV component warranty, the basic warranty, or as goodwill?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Audi A6 e-tron — charging failure

elevated severity charging failure 2025—2026 dealer

Audi A6 e-tron charging failure (2025—2026)

Audi A6 e-tron · 2025—2026 · all trims

Diagnostic code reference

Reading codes off a Audi A6 e-tron service invoice? Look them up in our OBD-II DTC database →

Reported symptoms

DC fast charging session refuses to initiate, terminates early, or sustains charge rate well below the 270 kW (kilowatt, a unit of power) peak the PPE platform supports
AC charging session terminates early or fails to complete to the requested state of charge
Charging session terminates with high-voltage system error or 'Service charging system' message
Reduced charging speed observed when not connected to an 800V-capable charger; vehicle should bank-switch to 400V mode but the transition fails or behaves inconsistently
Cluster warning related to charging or high-voltage system
myAudi app reports charging-session inconsistencies or vehicle errors

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

How many open recall and software campaigns currently apply to VIN (Vehicle Identification Number) [VIN], including any cross-PPE platform campaigns issued for the Q6 e-tron or Porsche Macan EV?
Has the Audi dealer confirmed in writing that any campaign applied to VIN [VIN] is PPE-specific (not MEB or MLB)?
What software versions are currently installed on the BMS (Battery Management System), charger, and 400V/800V bank-switching control modules?
Were diagnostic trouble codes recorded? Specifically, were any codes related to high-voltage isolation, contactor state, or bank-switching logged?
Is the issue being addressed under the EV component warranty, the basic warranty, or as goodwill?
Has the issue been reproduced at both 800V-capable and 400V chargers, since the bank-switching behavior is a documented diagnostic concern?

Documents to request

Each item should be received in writing before authorizing repair work.

Diagnostic report listing all stored, pending, and historical fault codes from the high-voltage and charging systems
Repair order with technician notes, including any reference to PPE-specific service campaigns or bulletins
Written confirmation of software versions installed before and after the visit on each affected module
Written warranty determination — written, not verbal
Vehicle charging history export from Audi systems, showing both 800V and 400V session behavior where available

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

Screenshot the myAudi app charging history, showing failed or abnormal sessions with timestamps and charger types (800V capable vs 400V)
Save records from third-party charging network apps showing failed session details, particularly noting the charger's voltage capability
Photograph cluster warning messages at the time they appeared
Note ambient temperature conditions during which the issue has been observed
Confirm written documentation explicitly identifies the PPE platform (not MEB or MLB)
Note odometer reading at drop-off and at pickup

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Record the full name of the service advisor and the technician performing the diagnostic
The A6 e-tron is on the PPE platform, distinct from the MEB platform that carries the Q4 e-tron and from the original MLB-derived e-tron (now Q8 e-tron). Service campaigns and software issues affecting MEB-platform or MLB-platform Audi EVs do not automatically apply to the A6 e-tron. Verify in writing that any campaign reference is PPE-specific.
PPE platform is shared with the Q6 e-tron and Porsche Macan EV. Cross-PPE campaigns may apply to all three vehicles, but require active cross-referencing by the Audi dealer service system.
800V/400V bank-switching is a defining characteristic of PPE charging. Charging-speed complaints should distinguish between 800V infrastructure and 400V infrastructure, since expected behavior differs.

Repair authorization

Cautions before signing.

Recall and software campaign work is performed at no charge to the owner; do not authorize any charge for parts or labor associated with these campaigns
If a diagnostic fee is presented, request written confirmation of whether the fee is refundable if the issue is later determined to be recall- or warranty-covered
If high-voltage component replacement is quoted on a vehicle with the substantial 800V architecture, request written warranty classification before authorization
Repair authorization signatures often include language permitting additional related work — read the document and decline blanket additional work in advance

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Conduct a verified DC fast charging session at an 800V-capable CCS fast charger before traveling more than a short distance from the dealership
Conduct a verified DC fast charging session at a 400V-capable CCS fast charger to confirm bank-switching operates correctly
Verify Level 2 (AC) charging initiates and completes normally
Confirm no warning messages on the cluster after a full ignition cycle and short drive
Verify the myAudi app reflects accurate charge state and battery health indicators
Confirm the repair order matches the work performed and references the correct campaign or bulletin

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

pre-service inquiry

to: dealer service

Service inquiry — Audi A6 e-tron charging system, VIN [VIN]

Service Department, I am bringing my [YEAR] Audi A6 e-tron, VIN [VIN], in for evaluation of a charging system concern. Symptoms observed: [LIST SYMPTOMS WITH DATES, NETWORKS, AND CHARGER VOLTAGE CAPABILITY (800V or 400V)]. Note: VIN [VIN] is on the PPE platform — distinct from MEB-platform Audi EVs (Q4 e-tron) and the MLB-derived original e-tron (Q8 e-tron). Before the visit, I am requesting written confirmation of the following: 1. Whether VIN [VIN] is subject to any open service campaign, technical service bulletin, or recall related to the charging or high-voltage system — specifically as a PPE-platform vehicle. 2. Whether any cross-PPE campaigns originating for the Audi Q6 e-tron or Porsche Macan EV apply to VIN [VIN]. 3. The diagnostic plan for this visit, including the interrogation of bank-switching (800V/400V) related fault codes. 4. The fee structure, including any diagnostic charges and conditions under which they apply. Please reply to this email so the planned scope is on record. Thank you, [NAME]

documentation request

to: dealer service

Documentation request — Audi A6 e-tron service on [DATE], VIN [VIN]

Service Department, Following the service performed on [DATE] for VIN [VIN], I am requesting the following documents for my ownership records: 1. The full diagnostic report including all stored, pending, and historical fault codes. 2. The repair order detailing the work performed and any parts or software changes. 3. Written confirmation of the software versions installed on the relevant modules before and after the visit. 4. The warranty, recall, or goodwill classification applied to the visit, with explicit confirmation that any campaign reference is PPE-specific. These documents form part of the vehicle's service record and are operationally important. Please reply to this email at your convenience. Thank you, [NAME]

Warranty notes

Audi A6 e-tron components are covered under Audi's New Vehicle Limited Warranty and the high-voltage battery component warranty (8 years / 100,000 miles in most US markets). Coverage period and conditions for VIN [VIN] should be confirmed in writing.
The A6 e-tron is on the PPE platform, distinct from MEB-platform and MLB-platform Audi EVs. Service campaigns issued for non-PPE Audi EVs do not automatically apply. Confirm any campaign reference is PPE-specific.
Recall remedies, when issued, are performed at no charge to the owner regardless of vehicle age, mileage, or warranty status.
Repairs performed under goodwill rather than warranty do not extend the warranty period. Confirm in writing which classification applies.

Observational patterns

The A6 e-tron is on the PPE (Premium Platform Electric) platform, distinct from MEB (Q4 e-tron, ID.4, ID.Buzz) and MLB-derived (Q8 e-tron) platforms. PPE is shared with the Q6 e-tron and Porsche Macan EV. Cross-platform campaign relevance applies within PPE, not across other VW Group EV platforms.

PPE's 800V architecture with bank-switching to 400V creates a software-defined charging behavior that can be a source of session-failure defects. Diagnostic procedures should account for which voltage class the charging session was attempted on.

Charging session failures are sometimes attributed to charging network behavior. Vehicle-side BMS logs are the more reliable source for determining whether the vehicle terminated the session.

The PPE platform is newer in the Audi lineup; Audi dealer technician familiarity with PPE-specific procedures varies between dealer locations during this transition period.

Related playbooks

Track this case

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