Has VIN [VIN] been inspected per the active accelerator pedal recall, and what was the inspection result?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

If the pedal has been replaced, what is the new pedal part number and revision?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Was the pedal replaced as a unit, or was only the pad component serviced?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Have any pedal-related fault codes or events been recorded in the vehicle's diagnostic history?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Is the work being performed at no charge under the recall, or is any portion being classified differently?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Tesla Cybertruck — accelerator pedal defect

high severity accelerator pedal defect 2024 tesla direct

Tesla Cybertruck accelerator pedal defect (2024)

Tesla Cybertruck · 2024 · all trims

Diagnostic code reference

Tesla uses proprietary alert codes (BMS_a067, DI_w035, etc.) — not standard OBD-II. Generic databases can't decode them. Our AI Invoice Analyzer can →

Reported symptoms

Accelerator pedal pad slips, shifts, or feels loose underfoot during driving
Pedal pad partially separated from the underlying pedal arm
Pedal sticking in the depressed position or returning slowly when released
Visible gap between the pedal pad and the pedal arm
Manufacturer correspondence regarding pedal inspection or replacement campaign
Tesla app service notification referencing pedal-related work

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

Has VIN (Vehicle Identification Number) [VIN] been inspected per the active accelerator pedal recall, and what was the inspection result?
If the pedal has been replaced, what is the new pedal part number and revision?
Was the pedal replaced as a unit, or was only the pad component serviced?
Have any pedal-related fault codes or events been recorded in the vehicle's diagnostic history?
Is the work being performed at no charge under the recall, or is any portion being classified differently?
Will the service ticket explicitly reference the recall campaign number and confirm the remedy is closed for this VIN?

Documents to request

Each item should be received in writing before authorizing repair work.

Service ticket detail, downloadable from the Tesla app, showing the recall reference number
Written confirmation of the pedal part number and revision installed
Repair order documenting the inspection and replacement procedure
Vehicle diagnostic readout showing any pedal-related codes recorded prior to and after the visit
Written confirmation that the recall remedy is closed for this VIN following the visit

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

Photograph the accelerator pedal before drop-off, particularly any visible separation between pad and arm
Note any specific incidents — pedal sticking, slow return, unusual feel — with dates and circumstances
Screenshot the Tesla app message thread related to the pedal campaign, including any recall notification
Record the service center location, service advisor name, and ticket number
Retain copies of the closed service ticket as a PDF download from the app

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Tesla service communication occurs primarily through the Tesla app message thread. Treat the app thread as the official written record.
If a verbal phone conversation occurs with the service advisor, request that a summary be added to the app message thread before the call ends
Note whether the service ticket explicitly references the recall campaign — a generic 'pedal replaced' note without the campaign reference is incomplete documentation
If the pad alone is replaced rather than the full pedal assembly, request written confirmation that this is the manufacturer-authorized remedy for VIN [VIN]

Repair authorization

Cautions before signing.

Recall remedies are performed at no charge to the owner; do not authorize any charge for parts or labor associated with the documented recall
If diagnostic fees are presented for unrelated concerns, request the recall and unrelated work be itemized separately on the estimate before authorization
Tesla service estimates appear in the Tesla app and approval is granted through the app interface. Approval is binding — review every line item before approving.
If the dealer indicates additional work beyond the recall scope is recommended, request the basis for the recommendation in writing before authorizing

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Verify the accelerator pedal pad is fully secured to the pedal arm with no visible movement
Test the pedal response across its full travel range — both engagement and full release — before driving the vehicle
Confirm no pedal-related warnings or messages on the touchscreen following the service
Verify the service ticket in the Tesla app is marked closed and the recall campaign reference is visible
Download and retain the closed service ticket as a PDF immediately after pickup

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

pre-service inquiry

to: dealer service

Tesla app message — Cybertruck accelerator pedal recall scheduling

I am scheduling service for VIN [VIN] related to the accelerator pedal recall. Before the appointment, I am requesting the following be addressed in this message thread: 1. Confirmation that VIN [VIN] is subject to the accelerator pedal recall and the campaign is currently open. 2. The remedy scope — specifically, whether the full pedal assembly or only the pedal pad will be replaced. 3. The expected duration of the visit and whether mobile service or service center attendance is being scheduled. 4. Confirmation that the work is at no charge under the recall. Please respond in this thread so the conversation is on record.

documentation request

to: dealer service

Documentation request — Cybertruck pedal recall service on [DATE], VIN [VIN]

Service Center, Following the service performed on [DATE] for VIN [VIN], I am requesting written confirmation of the following items, in addition to what is recorded in the Tesla app service ticket: 1. The recall campaign reference number applied to the visit. 2. The pedal part number and revision installed. 3. Whether the full pedal assembly or only the pad component was serviced. 4. Confirmation that the recall remedy is now closed for this VIN. This email is for documentation purposes. Please reply at your convenience. Thank you, [NAME]

Warranty notes

Recall remedies are performed at no charge to the owner regardless of vehicle age, mileage, or warranty status. A recall remains open until performed.
Cybertruck components are covered under Tesla's New Vehicle Limited Warranty. The applicable coverage period and conditions for VIN [VIN] should be confirmed in writing.
Repairs performed under goodwill rather than warranty or recall do not extend the warranty period. Confirm in writing which classification applies.

Observational patterns

Pedal-related defects can be classified in service records as 'inspection completed — no issue' even where the inspection criteria themselves are part of the recall scope. Written confirmation that the recall is closed is operationally distinct from a verbal 'no issue' summary.

Pad-only replacement and full pedal-assembly replacement are different remedies with different durability profiles. Where the documented remedy involves the full assembly, partial repair is interim, not final.

Tesla app service ticket history is the primary written record for direct-service vehicles. App message threads can be modified or replaced when a ticket is updated; local screenshots are the only reliable preservation of original content.

Recall reference numbers in the service ticket are operationally important for resale documentation and any future investigation. A ticket that closes a recall without referencing the campaign number creates a documentation gap.

Linked recalls

tesla-cybertruck-accelerator-pedal

This playbook covers

Related playbooks

Track this case

EVRiskIndex Cases is a forthcoming tool for owners to monitor their dealer and manufacturer interactions through a single case file — pre-filled email templates routed through our infrastructure, automatic thread preservation, evidence vault, and recall monitoring tied to your VIN. Coming soon.

If you would like to be notified at launch and invited to the free beta, send a message via our complaint and contact page with the subject line "Cases beta".

Already in an active dispute with a dealer or manufacturer? Use the file-a-complaint form to put it on the record with EVRiskIndex. All complaints are reviewed by editorial.