Has this VIN been confirmed as included in the UK driveshaft nut recall, and what is the campaign reference number?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

What inspection procedure is used to determine whether the driveshaft nut requires re-tightening, and are torque-spec values recorded?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

If re-tightening is performed, will the torque setting and the technician's tool reference be documented on the repair order?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Were any diagnostic trouble codes recorded related to the drive system, wheel speed sensors, or stability control?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Is a road test included in the visit to verify the symptom has resolved, and how long is that road test?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Chery Omoda E5 — suspension failure

high severity suspension failure 2024—2025 dealer

Chery Omoda E5 suspension failure (2024—2025)

Chery Omoda E5 · 2024—2025 · all trims

Diagnostic code reference

Reading codes off a Chery Omoda E5 service invoice? Look them up in our OBD-II DTC database →

Reported symptoms

Vibration through the steering wheel or vehicle body, particularly under acceleration or at speed
Abnormal driving noise — humming, knocking, or clicking — from the front wheel area
Pulling sensation or noticeable change in handling under load
Loose or unfamiliar mechanical sound from the drive system
Symptoms worsening with mileage or after sustained motorway driving
Drive system warning light or reduced-power messages on the instrument cluster

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

Has this VIN (Vehicle Identification Number) been confirmed as included in the UK driveshaft nut recall, and what is the campaign reference number?
What inspection procedure is used to determine whether the driveshaft nut requires re-tightening, and are torque-spec values recorded?
If re-tightening is performed, will the torque setting and the technician's tool reference be documented on the repair order?
Were any diagnostic trouble codes recorded related to the drive system, wheel speed sensors, or stability control?
Is a road test included in the visit to verify the symptom has resolved, and how long is that road test?
If the dealership identifies any additional driveshaft, hub, or bearing wear during the inspection, will that work be covered under the recall, warranty, or as a separate paid item?

Documents to request

Each item should be received in writing before authorizing repair work.

Diagnostic report listing all stored, pending, and historical fault codes related to the drive system and wheel speed sensors
Repair order with technician notes describing the inspection findings and the torque value applied
Reference number of the UK recall campaign cited
Written warranty determination for any work performed beyond the recall remedy itself
If a road test was performed, written confirmation of the route, duration, and any symptoms observed or absent

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

If you have experienced vibration or abnormal noise, document the conditions: vehicle speed, road surface, time of day, ambient temperature, and which side of the vehicle the symptom seemed to originate from
Record VIN, odometer reading, and any active warning lights at drop-off
Note any prior wheel, tire, alignment, or suspension service — date, dealership, and work performed
Photograph any visible damage, abnormal wear, or unusual conditions near the driveshafts, hubs, or wheels before drop-off
If the symptom was intermittent, document the date and approximate time of recent occurrences

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Record the service advisor's name and the date and time of each conversation
Note whether the visit is classified as recall, warranty, or paid service — the driveshaft inspection should be covered as recall for affected VINs
If the dealership cannot confirm recall inclusion against the VIN, request that they check both the manufacturer system and the DVSA database and document both results
Document any reference to the brake pipe union recall (separate Australian-market event) being confused or referenced incorrectly during the visit

Repair authorization

Cautions before signing.

Recall remedies are performed at no cost to the owner. Diagnostic or labor fees presented in connection with the recall procedure should be confirmed in writing before authorization.
If additional work is recommended during the inspection (bearings, CV joints, alignment), request the diagnostic basis and warranty classification in writing before authorizing
Repair authorization forms may include language permitting additional related work — read carefully and decline blanket scope additions
If the symptom persists after the recall inspection and tightening, request written documentation of the post-service road test and the findings

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Verify that no vibration or abnormal noise is present during a post-service road test under conditions similar to the original symptom
Confirm no drive system, stability-control, or wheel-speed warnings appear on the cluster after a full ignition cycle
Confirm the repair order matches the work performed and references the correct recall campaign number
Verify that torque values are documented on the repair order rather than only a generic 'tightened to spec' line
Note odometer reading and any test-drive distance attributed by the dealership at pickup

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

recall clarification

to: dealer service

Recall inquiry — Omoda E5 driveshaft nut, request for written campaign confirmation

Service Department, I am scheduling my [YEAR] Chery Omoda E5, VIN [VIN], for the UK safety recall addressing the improperly locked driveshaft nut. Before the appointment, I am requesting written confirmation of the following: 1. Whether this VIN is included in the recall, and the campaign reference number. 2. The inspection and re-tightening procedure used, including torque specification. 3. Whether a road test is included in the visit scope. 4. Confirmation that all recall work is at no cost to me. Please reply to this email so the visit is properly documented. Thank you, [NAME]

post-service follow-up

to: dealer service

Follow-up — written confirmation of driveshaft recall work on [DATE]

Service Department, Following my appointment on [DATE] for VIN [VIN], I am requesting written confirmation of the following: 1. Fault codes recorded during diagnosis. 2. Inspection findings for the driveshaft nut assembly. 3. Torque value applied and tool reference, where recorded. 4. Road test results, including route and duration. 5. Coverage classification — recall, warranty, or paid. Please reply to this email at your convenience. Thank you, [NAME]

Warranty notes

The UK driveshaft nut recall is performed at no cost to the owner. Charges presented in connection with the recall procedure should be confirmed in writing before authorization.
Owners who experienced wheel vibration or driveline symptoms prior to the recall remedy may have additional documentation needs if seeking goodwill consideration for related work (tire wear, alignment, bearing). Records of incident details are relevant.
Repairs performed under goodwill do not extend the warranty period. Confirm in writing whether work is classified as recall, warranty, or goodwill.

Observational patterns

The Chery Omoda E5 (electric) driveshaft nut recall is administered through Chery UK dealer service centers as a physical inspection and re-tightening procedure.

Two distinct Chery recall actions exist for the Omoda 5 family — the UK driveshaft nut recall (covering both petrol Omoda 5 and electric Omoda E5) and the Australian brake pipe union bolt recall (covering primarily petrol Omoda 5). Owners should verify which recall applies to their specific market and VIN.

Chery's dealer network in the UK has grown rapidly via the Jaecoo and Omoda subbrands, with assembly experience accumulating in real time. Documentation of torque values applied during recall work supports later service continuity.

Reports indicate that driveline vibration symptoms may persist after a partial fix if additional driveline components were affected. Post-service road testing under symptom conditions provides reasonable verification.

This playbook covers

Related playbooks

Track this case

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