Has VIN [VIN] been inspected per any active service campaign or technical service bulletin related to the digital rearview mirror, the camera system, or the rear-visibility software stack?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

What software version is currently installed on the camera system and rearview mirror display, and what version corresponds to the most recently released remedy?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Were diagnostic trouble codes recorded? Specifically, were any codes related to the rearview camera, the digital rearview mirror display, or surround-view system logged?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Is the issue being addressed under the new vehicle warranty, an extended-coverage program, or as goodwill?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

If the digital rearview mirror is non-functional, is the vehicle still considered safe to drive? What documented Polestar guidance applies?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Polestar 4 — camera failure

high severity camera failure 2024—2025 polestar direct

Polestar 4 camera failure (2024—2025)

Polestar 4 · 2024—2025 · all trims

Diagnostic code reference

Reading codes off a Polestar 4 service invoice? Look them up in our OBD-II DTC database →

Reported symptoms

Digital rearview mirror display fails to power on, displays incorrect or distorted image, or shows static/glitching
Rearview camera image fails when shifting into reverse
Surround-view (360°) camera composite image shows missing or distorted segments
Driver-assist features dependent on rear-facing cameras are inactive or behaving inconsistently
Cluster or center display warning related to camera or driver-assist system
Polestar app reports vehicle errors, shows feature inconsistencies, or reports vehicle as offline

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

Has VIN (Vehicle Identification Number) [VIN] been inspected per any active service campaign or technical service bulletin related to the digital rearview mirror, the camera system, or the rear-visibility software stack?
What software version is currently installed on the camera system and rearview mirror display, and what version corresponds to the most recently released remedy?
Were diagnostic trouble codes recorded? Specifically, were any codes related to the rearview camera, the digital rearview mirror display, or surround-view system logged?
Is the issue being addressed under the new vehicle warranty, an extended-coverage program, or as goodwill?
If the digital rearview mirror is non-functional, is the vehicle still considered safe to drive? What documented Polestar guidance applies?
What is the diagnostic procedure for the camera-replaces-rear-window system, and how is it distinct from a traditional rearview mirror diagnostic?

Documents to request

Each item should be received in writing before authorizing repair work.

Diagnostic report listing all stored, pending, and historical fault codes from the camera and display systems
Service ticket from the Polestar app, with technician notes and any campaign reference numbers
Written confirmation of software versions installed before and after the service on the camera and display systems
Written warranty determination — written, not verbal
Documentation of any safety guidance issued regarding driving with a non-functional digital rearview mirror

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

Screenshot or video-record any rearview mirror, camera, or display defects at the time they occur
Save all communications through the Polestar app — these form the official service record for direct-service vehicles
Note specific incidents — when the camera failed, ambient conditions, whether the failure was intermittent or sustained — with dates
Save records of any rental or loaner vehicle arrangements during the service period
If the vehicle was towed to the service point, retain the tow receipt with the service file
Note odometer reading at drop-off and at pickup

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Record the full name of the service technician and the service center handling VIN [VIN]
The Polestar 4's distinctive no-rear-window design means a camera failure has different safety implications than a similar failure on a vehicle with a glass rear window. If a camera defect is characterized as cosmetic or non-urgent, request written confirmation of the safety determination.
Polestar's direct-service model means service requests, status updates, and documentation flow through the Polestar app. Verbal characterizations during phone conversations or in-person interactions should be cross-referenced against the app record.
Polestar service center technician familiarity with the digital rearview mirror system varies by location and tenure; the system is unique to the Polestar 4 within Polestar's lineup

Repair authorization

Cautions before signing.

Recall and software campaign work is performed at no charge to the owner; do not authorize any charge for parts or labor associated with these campaigns
If a diagnostic fee is presented for camera or display issues, request written confirmation of whether the fee is refundable if the issue is later determined to be warranty-covered
If camera or display hardware replacement is required, request written warranty classification before authorizing the work, given the integration complexity of the digital rearview mirror system
Service authorizations often include language permitting additional related work — read the document and decline blanket additional work in advance

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Verify the digital rearview mirror displays correctly under normal driving conditions, with no static, distortion, or delay
Verify the rearview camera image displays immediately upon shifting into reverse, with correct orientation
Test surround-view (360°) camera composite for missing or distorted segments
Test the digital rearview mirror across varying lighting conditions (daylight, low light, headlights from following vehicles) before traveling more than a short distance
Confirm no warning messages on the cluster or center display after a full ignition cycle
Confirm the service ticket in the Polestar app reflects the correct campaign references and software versions

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

pre-service inquiry

to: manufacturer corporate

Service inquiry — Polestar 4 digital rearview mirror or camera system, VIN [VIN]

Polestar Service, I am bringing my [YEAR] Polestar 4, VIN [VIN], in for evaluation of a digital rearview mirror or camera system concern. Symptoms observed: [LIST SYMPTOMS WITH DATES AND CONDITIONS]. Given the Polestar 4's no-rear-window design, defects affecting the rearview camera or digital rearview mirror have direct rear-visibility safety implications. Before the service visit, I am requesting written confirmation of the following: 1. The current recall and service campaign status for VIN [VIN], including any campaigns affecting the camera system or digital rearview mirror. 2. The diagnostic plan for this visit, including the interrogation of camera and display fault codes. 3. The current software version on the camera and display systems, and any updates planned during this visit. 4. Polestar's written safety guidance for operation of the vehicle if the digital rearview mirror is impaired. 5. The fee structure, including any diagnostic charges and conditions under which they apply. Please reply through the Polestar app so the planned scope is on record. Thank you, [NAME]

documentation request

to: manufacturer corporate

Documentation request — Polestar 4 service on [DATE], VIN [VIN]

Polestar Service, Following the service performed on [DATE] for VIN [VIN], I am requesting the following documents for my ownership records: 1. The full diagnostic report including all stored, pending, and historical fault codes from the camera and display systems. 2. The service ticket detailing the work performed and any campaign reference numbers. 3. Written confirmation of the software versions installed on the camera system and digital rearview mirror display before and after the service. 4. The warranty, recall, or goodwill classification applied to the visit. 5. Any safety guidance issued regarding the vehicle's rear-visibility system. These documents form part of the vehicle's service record. Please reply through the Polestar app at your convenience. Thank you, [NAME]

Warranty notes

Polestar 4 components are covered under Polestar's New Vehicle Limited Warranty and the high-voltage battery component warranty. Coverage period and conditions vary by region and should be confirmed in writing.
The digital rearview mirror system is integral to the vehicle's rear visibility design. Camera and display defects affecting rear visibility should be addressed under warranty as core safety components, not as cosmetic concerns.
Software-only remedies do not consume warranty time; the standard warranty period continues independently of OTA (Over-the-Air software update) or service-side software work.
Repairs performed under goodwill rather than warranty do not extend the warranty period. Confirm in writing which classification applies.

Observational patterns

The Polestar 4 is the only major-market production EV designed without a rear glass window, replaced by a roof-mounted high-resolution camera feeding a digital rearview mirror. This design choice means camera-system defects have direct rear-visibility safety implications with no glass-window fallback — a different operational picture than camera defects on conventional vehicles.

Polestar's direct-service model (no traditional dealer network) means service interactions, status updates, and documentation flow through the Polestar app rather than dealer correspondence. The app record is the official service record.

Polestar service technicians' familiarity with the digital rearview mirror system varies by service center and tenure, since the system is unique to the Polestar 4 within Polestar's current lineup.

Software updates affecting the camera system can be delivered via OTA without producing a corresponding entry in the service-center record. The closure of any campaign delivered over the air should be confirmed through the Polestar app rather than relying on verbal confirmation.

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