Has VIN [VIN] been inspected per the active front seatbelt recall, and what was the inspection result?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

If the seatbelt assembly has been replaced, what is the new part number and the production date of the replacement component?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Was both the driver-side and passenger-side front seatbelt inspected, or only one?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Is the work being performed at no charge under the recall, or is any portion classified differently?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Will the service ticket explicitly reference the recall campaign number and confirm the remedy is closed for this VIN?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Rivian R1T — seatbelt defect

high severity seatbelt defect 2022—2023 rivian direct

Rivian R1T seatbelt defect (2022—2023)

Rivian R1T · 2022—2023 · all trims

Diagnostic code reference

Reading codes off a Rivian R1T service invoice? Look them up in our OBD-II DTC database →

Reported symptoms

Front seatbelt anchor or pretensioner does not engage as expected during retraction or release
Seatbelt warning light or chime persisting despite proper buckling
Visible damage, fraying, or unusual wear at the seatbelt anchor or pretensioner area
Manufacturer correspondence regarding seatbelt inspection or replacement campaign
Rivian app service notification referencing seatbelt-related work
Recall notice received by mail or through the owner's online account

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

Has VIN (Vehicle Identification Number) [VIN] been inspected per the active front seatbelt recall, and what was the inspection result?
If the seatbelt assembly has been replaced, what is the new part number and the production date of the replacement component?
Was both the driver-side and passenger-side front seatbelt inspected, or only one?
Is the work being performed at no charge under the recall, or is any portion classified differently?
Will the service ticket explicitly reference the recall campaign number and confirm the remedy is closed for this VIN?
Are there any related campaigns or service bulletins applicable to seatbelt or restraint system components that should also be addressed during this visit?

Documents to request

Each item should be received in writing before authorizing repair work.

Service ticket detail, downloadable from the Rivian app, showing the recall reference number
Written confirmation of the seatbelt assembly part numbers installed
Repair order documenting the inspection and replacement procedure for both front seats
Vehicle diagnostic readout showing any restraint-system codes recorded prior to and after the visit
Written confirmation that the recall remedy is closed for this VIN following the visit

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

Photograph the seatbelt anchor and pretensioner areas before service if accessible without disassembly
Note any specific incidents — incomplete retraction, abnormal release, persistent warning chime — with dates and circumstances
Screenshot the Rivian app message thread related to the recall, including any service notification
Record the service center location or mobile service technician name, and the ticket number
Retain the closed service ticket as a PDF download from the app

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Rivian service communication occurs primarily through the Rivian app message thread and through scheduled service appointments. Treat the app thread as the official written record.
Mobile service rangers may perform recall work at the owner's location; documentation of the work performed should be added to the app ticket regardless of whether the work occurs at a service center or off-site
Note whether the service ticket explicitly references the recall campaign — a generic 'seatbelt inspected' or 'seatbelt replaced' note without the campaign reference is incomplete documentation
If only one side is inspected or replaced, request written confirmation that this is the manufacturer-authorized remedy for VIN [VIN] rather than a partial visit

Repair authorization

Cautions before signing.

Recall remedies are performed at no charge to the owner; do not authorize any charge for parts or labor associated with the documented recall
Rivian service estimates appear in the Rivian app and approval is granted through the app interface. Approval is binding — review every line item before approving.
If unrelated work is recommended during the recall visit, request the unrelated work be itemized separately on the estimate before authorization
Mobile service has different scheduling and billing characteristics than service center work; for recall work, both should be at no charge

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Verify both front seatbelts retract smoothly and engage the buckle without unusual resistance or noise
Confirm no seatbelt or restraint-system warnings on the cluster after a full ignition cycle
Verify the service ticket in the Rivian app is marked closed and the recall campaign reference is visible
Confirm both driver and passenger side were inspected or replaced as documented in the service ticket
Download and retain the closed service ticket as a PDF immediately after pickup

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

pre-service inquiry

to: dealer service

Rivian app message — R1T front seatbelt recall scheduling

I am scheduling service for VIN [VIN] related to the front seatbelt recall. Before the appointment, I am requesting the following be addressed in this message thread: 1. Confirmation that VIN [VIN] is subject to the front seatbelt recall and the campaign is currently open. 2. The remedy scope — specifically, whether both front seatbelts will be inspected, replaced, or addressed in another way. 3. Whether the appointment will be at a service center or via mobile service. 4. The expected duration of the visit and confirmation that the work is at no charge under the recall. Please respond in this thread so the conversation is on record.

documentation request

to: dealer service

Documentation request — R1T seatbelt recall service on [DATE], VIN [VIN]

Service Team, Following the service performed on [DATE] for VIN [VIN], I am requesting written confirmation of the following items, in addition to what is recorded in the Rivian app service ticket: 1. The recall campaign reference number applied to the visit. 2. Whether both front seatbelts were inspected and, if applicable, replaced. 3. The part numbers of any seatbelt components installed. 4. Confirmation that the recall remedy is now closed for this VIN. This email is for documentation purposes. Please reply at your convenience. Thank you, [NAME]

Warranty notes

Recall remedies are performed at no charge to the owner regardless of vehicle age, mileage, or warranty status. A recall remains open until performed.
R1T components are covered under Rivian's New Vehicle Limited Warranty. The applicable coverage period and conditions for VIN [VIN] should be confirmed in writing.
Repairs performed under goodwill rather than warranty or recall do not extend the warranty period. Confirm in writing which classification applies.

Observational patterns

Restraint-system recall scope can vary across production windows; vehicles built outside the published window may still warrant inspection if symptoms are reported. Verbal confirmation that 'this VIN is not affected' should be cross-referenced against any documented symptoms before being accepted as final.

Mobile service appointments produce app-ticket documentation; service center appointments produce app-ticket documentation; both are valid for recall record purposes if the campaign reference is included.

App message threads can be modified or replaced when a ticket is updated. Local screenshots are the only reliable preservation of original message content for direct-service vehicles.

Sister-vehicle considerations apply: where R1T and R1S share architecture, recall campaigns issued for one model can prompt re-inspection or related campaigns for the other. The applicability should be checked at any service visit involving safety components.

Linked recalls

rivian-r1t-front-seatbelt

This playbook covers

Related playbooks

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Track this case

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