Has the high-voltage battery pack been inspected or remotely diagnosed per SAMR recall S2026M0023V?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

What is the current internal resistance reading for the battery pack, and how does it compare with the threshold used in the recall inspection?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Has this vehicle's battery been replaced previously, and if so, when and under what classification (warranty, recall, goodwill, paid)?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Will any battery-pack replacement be performed under recall, warranty, or extended coverage — and which classification will appear on the repair order?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

What is the part number of the replacement battery pack, and is it the updated-spec component referenced in the recall remedy?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Zeekr 001 — battery warning

high severity battery warning 2021—2024 dealer

Zeekr 001 battery warning (2021—2024)

Zeekr 001 · 2021—2024 · all trims

Diagnostic code reference

Reading codes off a Zeekr 001 service invoice? Look them up in our OBD-II DTC database →

Reported symptoms

Battery system warning illuminated on the instrument cluster
Sudden or progressive reduction in usable battery capacity beyond normal degradation
Charging session terminating early or reducing maximum charge ceiling without explanation
Reduced power or limp-mode warnings under acceleration
Battery thermal warnings, abnormal cooling system activation, or cell temperature notifications
Smell of overheated electronics, smoke, or visible signs of thermal event near the battery pack

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

Has the high-voltage battery pack been inspected or remotely diagnosed per SAMR recall S2026M0023V?
What is the current internal resistance reading for the battery pack, and how does it compare with the threshold used in the recall inspection?
Has this vehicle's battery been replaced previously, and if so, when and under what classification (warranty, recall, goodwill, paid)?
Will any battery-pack replacement be performed under recall, warranty, or extended coverage — and which classification will appear on the repair order?
What is the part number of the replacement battery pack, and is it the updated-spec component referenced in the recall remedy?
Are there any interim safety measures recommended while waiting for the recall replacement, such as charge ceiling limits, parking restrictions, or charging pattern adjustments?

Documents to request

Each item should be received in writing before authorizing repair work.

Diagnostic report listing all stored, pending, and historical fault codes related to the high-voltage battery, BMS (Battery Management System), and thermal management systems
Battery pack inspection report including internal resistance readings, cell-level voltage data where available, and pass/fail determination against the recall threshold
Written warranty determination distinguishing recall coverage, battery warranty, and goodwill
Reference number of the SAMR recall and any related technical service bulletins cited during diagnosis
Part number of any replacement battery pack and written confirmation of the recall remedy applied

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

Photograph any battery, charging, or thermal warning lights on the cluster before drop-off
Record VIN (Vehicle Identification Number), odometer reading, current state of charge, and current usable range estimate at drop-off
Document any prior battery-related service visits, including dates, descriptions, and outcomes
Note any unusual charging behavior — early session terminations, reduced charge ceilings, slower charging speeds — with dates and locations
If smoke, smell, or unusual heat from the battery area was observed, document the scenario, ambient conditions, and immediate actions taken

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Record the full name of the service advisor handling the visit and the date and time of each conversation
Note whether the visit is being classified as recall, battery warranty, extended coverage, or goodwill — each carries distinct downstream consequences
If verbal statements about coverage differ from the written repair order, request written clarification before authorizing any work
Document any reference to SAMR recall S2026M0023V and how the dealership characterizes its applicability

Repair authorization

Cautions before signing.

Do not authorize paid diagnostic work until warranty or recall classification has been clarified in writing
If a diagnostic fee is presented, request written confirmation of whether the fee is refundable should the issue later be classified as recall- or warranty-covered
Repair authorization forms often include language permitting additional related work — read carefully and decline blanket scope additions
For battery-pack replacement, confirm in writing the part number of the new pack, the warranty period that will apply to it, and whether existing battery warranty terms transfer

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Verify battery system warnings have cleared after the service procedure and remain clear through a full ignition cycle
Confirm the displayed usable range and charge ceiling on the central display match the values expected for the vehicle configuration
Test a charging session — both AC (Level 2) and DC fast charging where available — before leaving the service location
Confirm the repair order matches the work performed and references the correct recall or campaign number
Note odometer reading, state of charge, and displayed range at pickup

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

pre-service inquiry

to: dealer service

Service inquiry — Zeekr 001 high-voltage battery, request for written diagnostic documentation

Service Department, I am bringing my [YEAR] Zeekr 001, VIN [VIN], in for evaluation of a battery system concern. Symptoms observed: [LIST SYMPTOMS WITH DATES]. Before authorizing any repair, I am requesting that the following be provided in writing: 1. A diagnostic report listing all stored and pending fault codes related to the high-voltage battery, BMS, and thermal management systems. 2. Battery pack inspection results, including internal resistance readings and pass/fail determination against the SAMR recall S2026M0023V threshold. 3. The warranty coverage determination for any recommended repair. 4. Reference number of any recall, campaign, or technical service bulletin cited during diagnosis. Please reply to this email so the planned work scope is on record. Thank you, [NAME]

post-service follow-up

to: dealer service

Follow-up — written confirmation of service visit on [DATE]

Service Department, Following my appointment on [DATE] for VIN [VIN], I am requesting written confirmation of the following: 1. Fault codes recorded during diagnosis. 2. Battery pack inspection results, including internal resistance readings. 3. Work performed, parts replaced, and part numbers used. 4. Warranty coverage classification applied to this repair, including warranty terms for any replacement components. Please reply to this email at your convenience. Thank you, [NAME]

Warranty notes

The February 2026 SAMR-filed recall S2026M0023V covers Zeekr 001 WE units produced 8 July 2021 to 18 March 2024. Coverage in other markets is determined by the local distributor and is not automatically transferable from the China campaign.
Replacement battery packs may carry warranty terms different from the original pack. Confirm in writing the warranty period that will apply to any replacement component installed.
Vehicles that have previously had the battery pack replaced under warranty or goodwill are documented in the recall as outside the replacement scope. Records of prior battery service are relevant to the recall determination.
Repairs performed under goodwill do not extend the warranty period. Confirm in writing whether the work is classified as recall, warranty, or goodwill.

Observational patterns

The battery thermal runaway risk was acknowledged by the manufacturer via SAMR filing in February 2026, with the replacement campaign scheduled to begin in March 2026.

The recall scope is defined by a long production window (July 2021 to March 2024) and a configuration-specific subset (Zeekr 001 WE). Owners of other Zeekr 001 trims or production dates should request written confirmation of inclusion or exclusion from the recall.

Reports preceding the formal recall referenced range-related complaints and backend-side battery management restrictions. Records of pre-recall service interactions and any unexplained capacity reductions are relevant to documenting service history.

Where the recall remedy has not been issued in a market, dealers may classify battery degradation as expected wear rather than as the defect pattern documented in the SAMR campaign. Reference to the recall in written communication has, in some service interactions, prompted re-examination of inspection criteria.

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