2019 Jaguar I-PACE

Issue documented

First diagnostic visit, traction battery primary concern (R.O. opened 26 August 2025, cashiered 29 September 2025): Traction battery fault warning triggered on dashboard. DTC P1B48-00 (EV Battery Voltage Deviation) investigated; battery energy control module software update applied as remedy. DTC P2901-00 (intermittent valve circuit fault) remained present even after clearing, with no dedicated test plan triggered in the dealer diagnostic workflow. Concurrent 12V auxiliary battery failure required replacement (vehicle required boost to start).

Second service event, traction battery system (R.O. opened 12 November 2025, vehicle released 30 April 2026): Same traction battery fault category recurred. Multiple DTCs investigated including P1B48-00 (recurring), U3000-04, P0AIF-16, and P0AIF-93. Concurrent 12V auxiliary battery failure (second occurrence within approximately three months) and Power Supply Distribution Box (PSDB) failure. Vehicle was in dealer custody for approximately 5.6 months and released roughly 5 weeks past the promised date of 24 March 2026.

Separate concurrent issue — power steering rack (unrelated to the traction battery system): The owner reported, during the first diagnostic visit, a steering wheel shaking symptom that the dealer subsequently diagnosed as an internal mechanical failure of the rack and pinion assembly described as a 'high friction condition' requiring replacement. This is a mechanical component failure unrelated to the high-voltage or low-voltage electrical systems. The vehicle's odometer at the first diagnostic visit was 125,253 km — past the 60,000 km warranty mileage threshold applicable to this component, meaning the manufacturer warranty for the steering rack had already expired by the time the issue was diagnosed. The dealer accordingly determined the repair was not warranty-covered, and the owner signed pre-authorization on the invoice acknowledging that diagnostic work would be billed customer-pay. The steering diagnostic was performed and paid during the August 2025 visit (CA$2,448.17 total invoice, including the steering diagnostic). The rack and pinion replacement itself was customer-authorized in March 2026 (per dealer documentation referencing authorization by text and email) but, per owner statement, has not been completed. The replacement is not warranty-covered.

Post-repair developments observed at and after vehicle pickup on 30 April 2026 (documented in the owner's escalation correspondence dated 4 May 2026 to the manufacturer's customer relations office; the absence of these specific symptoms prior to pickup is supported by the dealer's own prior repair orders from both documented service visits — R.O. cashiered 29 September 2025 and R.O. opened 12 November 2025 — neither of which records any of the post-pickup observations listed below): The original traction battery fault warning was reported as remaining active upon vehicle pickup. A new suspension fault warning was reported as appearing immediately upon pickup (not recorded in either prior R.O.). The infotainment system was reported as malfunctioning, with symptoms including screen flickering during driving, random alerts appearing without input, the auto-parking interface activating while the vehicle was stationary, and the screen subsequently going black and non-functional (none of these infotainment behaviors are recorded in either prior R.O.). Steering wheel controls (buttons and switches on the wheel itself, distinct from the rack-and-pinion mechanical issue noted above) were reported as intermittently unresponsive (not recorded in either prior R.O.). Unusual electrical/mechanical noises were reported from behind the dashboard at pickup (not recorded in either prior R.O.). Battery range was reported as inconsistent with expected levels.

Post-repair fault recurrence (12 May 2026): Approximately 12 days after vehicle release from the November 2025 through April 2026 warranty repair, the traction battery fault warning displayed on the instrument cluster (PHOTO-003), with odometer reading 101,823 km — approximately 866 km of driving since pickup. The owner returned the vehicle to a manufacturer-authorized service location on the same date; a rental vehicle was authorized within two days.

Documented resolution

August 2025 visit, customer-pay invoice total CA$2,448.17 (paid via INTERAC), broken down by concern: traction battery fault diagnostic (CA$1,541.80), 12V battery replacement labor (CA$235.00), and power steering software update and rack mechanical failure diagnostic (CA$352.50). Battery energy control module software update applied to address P1B48-00.

November 2025 through April 2026 service event, customer-pay invoice total CA$2,365.67: High-voltage traction battery system work (module replacement, sublet welding, harness replacement) was warranty-covered at CA$0.00. The second 12V auxiliary battery replacement and Power Supply Distribution Box replacement were billed customer-pay and make up this visit's invoice total.

Power steering rack (separate concurrent issue): The August 2025 diagnostic (CA$352.50, included in that visit's invoice total above) was customer-pay because the manufacturer warranty for this component had already expired (vehicle past the 60,000 km warranty mileage threshold). This is a procedural out-of-warranty determination, distinct from the contested warranty extension requests addressed below. The rack and pinion replacement itself was customer-authorized in March 2026 but, per owner statement, has not been completed. No invoice for the replacement work exists or has been settled. The replacement is not warranty-covered.

Resolution of the traction battery matter is contested. Following the warranty repair, the owner submitted formal escalation correspondence dated 4 May 2026 to the manufacturer's customer relations office requesting (among other items) a warranty extension equivalent to the out-of-service period, restoration of paid connected services for the same period, written confirmation that the vehicle is safe to operate under current recall conditions, immediate safety-critical priority re-evaluation, and consideration of replacement or buyback. The reply dated 5 May 2026 from a manufacturer representative acknowledged the case, confirmed that safety recall H570 was active on the vehicle (with H572 stated as 'not yet in effect'), referred non-recall technical concerns to the local retailer, and stated that a case would be opened to follow the vehicle repair at the retailer level. The warranty extension, connected services extension, safety confirmation, replacement, and buyback requests were not directly addressed in the reply. The owner has also filed a Safety Defect Confirmation with Transport Canada in connection with this matter; the specific file number is not disclosed in this published case at the owner's editorial discretion.

EV Risk Index observation

Scope note: this case documents two distinct concurrent issues. The traction battery system fault is the primary subject of the dispute. The power steering rack mechanical failure is a separate, unrelated component issue — out of warranty by mileage at the time of diagnosis, with the replacement work customer-authorized but not completed — and is documented here for completeness, not as part of the contested matter.

On the traction battery matter: the August 2025 diagnostic work addressing the same DTC category (P1B48-00) was customer-pay; the November 2025 repair for the recurrent fault was warranty-covered. The basis for the change in coverage status is not documented in the materials provided.

The auxiliary 12V battery required replacement twice within approximately three months — the relationship between these recurring failures and the traction battery system is not documented. No state-of-health reading or battery module production date was recorded in either visit. No assessment of recall applicability was noted on either dealer invoice, despite later manufacturer correspondence confirming that safety recall H570 was active on the vehicle.

The post-pickup symptoms documented in the photographs and the owner's 4 May 2026 escalation correspondence — new suspension fault warning, infotainment malfunctions, unresponsive steering-wheel buttons, dashboard-area noises — are not recorded in either of the dealer's prior repair orders covering the two service visits described above. This documentary sequence (absent in prior R.O.s, present at pickup) is supported by the dealer's own service records and is independent of the owner's narrative.

The owner's documented escalation requests to the manufacturer — warranty extension equivalent to out-of-service period, paid connected services extension, written safety confirmation, replacement, and buyback consideration — were not directly addressed in the manufacturer's reply correspondence. The reply referred non-recall technical concerns to the local retailer.

Mileage record discrepancy (owner-asserted): The original service dealership's repair order records vehicle odometer as 125,253 km at intake on 26 August 2025. The subsequent service dealership's repair order records vehicle odometer as 100,935 km at intake on 12 November 2025 — a difference of approximately 24,318 km between the two dealers' records within roughly 11 weeks. Owner-submitted post-repair photographs (PHOTO-002 and PHOTO-003) show dashboard odometer readings of 100,957 km and 101,823 km respectively, internally consistent with the second dealer's record. The owner has stated the original dealer's figure is a data-entry error and that the actual vehicle mileage at the first service visit was approximately 100,000 km. The owner has indicated correction of the original service record is pending the owner's return visit to that dealership; the second service dealership is independently aware of the discrepancy. EVRI documents this discrepancy as an owner-asserted issue and does not adjudicate which dealer's figure is correct. The discrepancy is documented as a finding because vehicle odometer accuracy on dealer service records is a documented factor in manufacturer warranty mileage thresholds and vehicle history reporting; significant discrepancies in dealer-entered odometer values are a documented owner-protection issue across the industry.