Stage 4 · Online portal submission
Regulatory complaint
When manufacturer-level escalation has not produced a result.
- Send to:
- NHTSA / Transport Canada / DVSA / EU Safety Gate / KBA / Rappel Conso
- Purpose:
- Online portal submission
- Response window:
- varies by jurisdiction
Informational only. EV Risk Index is not a law firm. If your situation may require legal counsel, please consult a licensed attorney in your jurisdiction. More about this template pathway →
This template is intended for submission through official regulatory complaint portals, not as a physical mailing letter. Each regulator operates a dedicated online complaint system; copy the template content below into the complaint form fields as required by your jurisdiction’s portal.
Each portal will have its own field layout. Adapt the structured content below to fit; the regulator-facing tone is intentionally factual, neutral, and asks the regulator to assess rather than diagnosing.
Where to submit
Use the appropriate authority for your region:
- NHTSA (United States) — https://www.nhtsa.gov/report-a-safety-problem
- Transport Canada (Canada) — https://tc.canada.ca/en/services/road/defects-recalls-vehicles-tires-child-car-seats
- DVSA (United Kingdom) — https://www.gov.uk/report-vehicle-recall
- EU Safety Gate (European Union) — https://ec.europa.eu/safety-gate-alerts/screen/search
- KBA (Germany) — https://www.kba.de/DE/Themen/ZentraleRegister/Rueckrufe/rueckrufe_node.html
- Rappel Conso (France) — https://rappel.conso.gouv.fr/
Copy the template content below into the complaint form fields as required. Each portal has its own field layout — adapt the structured content to fit.
Personalize this template
Fill in the fields below to populate the letter. Bracketed placeholders update as you type.
Privacy: Form data stays in your browser. Nothing is stored, transmitted, or tracked. Your VIN and contact details are never sent anywhere.
Submission content
Re: Safety defect / recall complaint — VIN [your 17-character VIN] Vehicle details: - Year / Make / Model: [year] [make] [model] - VIN: [your 17-character VIN] Issue summary: [Provide a clear, factual description of the issue — e.g., loss of drive power, failure of safety system, or recall condition without available remedy.] History and current status: - Date first identified: [date] - Dealer involvement: [dealer name, dates, summary of actions or delays] - Manufacturer involvement: [dates of contact, summary of responses] - Current status: [unresolved / remedy unavailable / repeated failure / other] This issue remains unresolved despite attempts to address it through authorized service channels and direct communication with the manufacturer. Where applicable, this complaint relates to the following recall campaign(s): [recall number(s), if known] I am requesting that this matter be reviewed as a potential safety defect and/or compliance issue, and that appropriate action be taken to ensure a timely and effective resolution. Supporting documentation can be provided upon request. Submitted by: [Your name] [Your contact information]
Bracketed fields like [year] and [your 17-character VIN] are placeholders for you to fill in with your specific information.
Optional additions
If applicable, you may add the following sections:
Incident detail (only if there was an actual safety event):
Incident occurrence: [date, location, brief description]
Frequency (only if the issue is recurring):
The issue has occurred [X] times.
These additions help regulators identify patterns and prioritize investigations.