'Stop vehicle and check power supply' warning on cluster
12V (the vehicle's low-voltage accessory battery system) battery repeatedly drained or replaced
Vehicle fails to power on after sitting overnight
DC fast charging session terminates early or refuses to initiate
Loss of regenerative braking during normal operation
Reduced power warning followed by limp mode
Symptom / evidence videos
Curated third-party videos that may show related symptoms, charging behavior, or technical background. EVRI does not endorse unsafe DIY repair. High-voltage diagnosis and repair should be handled by qualified EV technicians.
Explains the role of the ICCU, 12V symptoms, charging-failure patterns, recall/software context, and owner-level warning signs across Hyundai, Kia, and Genesis E-GMP vehicles.
External discussion of E-GMP ICCU failure modes and owner-level warning signs. This is technical background, not EVRI diagnostic or repair instruction.
Pose these to the service advisor at intake. Request answers in writing or via email.
Has the ICCU (Integrated Charging Control Unit) been inspected per the current Hyundai service campaign or technical service bulletin?
What software version is currently installed on the ICCU and BMS (Battery Management System), and what version will be installed after this visit?
Were diagnostic trouble codes recorded? Specifically, were any P-codes (Powertrain diagnostic trouble codes (P0xxx series)) related to the ICCU, OBC (On-Board Charger), or 12V charging system logged?
Is this failure being addressed under the EV system warranty, the powertrain warranty, or as goodwill?
If the ICCU is replaced, will the 12V battery also be replaced as part of the standard procedure?
Will the repair order document this as part of the known ICCU failure pattern, or as an isolated incident?
Documents to request
Each item should be received in writing before authorizing repair work.
Diagnostic report listing all stored and pending fault codes
Repair order with technician notes
Written confirmation of software versions installed before and after service
Warranty coverage determination — written, not verbal
Reference number of any technical service bulletin or service campaign cited during the visit
Pre-service evidence
Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.
Photograph any cluster warning messages before drop-off
Photograph the 12V battery and any prior replacement labels or stickers
Record battery state of charge at drop-off and at pickup
Note odometer reading at drop-off and at pickup
If the vehicle was towed in, retain the tow receipt with the service file
Service advisor interaction
Operational notes specific to the conversation at the service desk.
Record the full name of the service advisor handling the visit
Note whether the issue is characterized as 'unable to reproduce,' 'normal operation,' or 'within specification' — these classifications carry downstream consequences
If verbal statements about the ICCU campaign or warranty status differ from what appears on the repair order, request clarification before leaving the dealership
Document any statement attributing the failure to user behavior or aftermarket equipment, as such attributions can affect later coverage determinations
Repair authorization
Cautions before signing.
Do not authorize paid diagnostic work until warranty classification has been clarified in writing
If a diagnostic fee is presented, request written confirmation of whether the fee is refundable if the issue is later determined to be warranty-covered
If component replacement is quoted, request written warranty determination before signing the repair authorization
Repair authorization signatures often include language permitting additional related work — read the document and decline blanket additional work
Post-service verification
Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.
Verify charging session initiates on both AC (Level 2) and DC fast charging before leaving the dealership property
Confirm no warning messages on the cluster after a full ignition cycle
Confirm regenerative braking responds normally on a short test drive
Verify the 12V battery holds charge after the vehicle has been off for 30 minutes
Confirm the repair order matches the work performed and references the correct campaign or bulletin
Email templates
Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.
pre-service inquiry
to: dealer service
Service inquiry — IONIQ 5 charging system, request for written diagnostic documentation
Service Department,
I am bringing my [YEAR] Hyundai IONIQ 5, VIN [VIN], in for evaluation of a charging system issue. Symptoms observed: [LIST SYMPTOMS WITH DATES].
Before authorizing any repair, I am requesting the following be provided in writing:
1. A diagnostic report listing all stored and pending fault codes.
2. The current software version on the ICCU and BMS, and any updates applied during this visit.
3. The warranty coverage determination for any recommended repair.
4. The reference number of any technical service bulletin or campaign cited during diagnosis.
Please reply to this email so the planned work scope is on record.
Thank you,
[NAME]
post-service follow-up
to: dealer service
Follow-up — written confirmation of service visit on [DATE]
Service Department,
Following my appointment on [DATE] for VIN [VIN], I am requesting written confirmation of the following:
1. Fault codes recorded during diagnosis.
2. Work performed and parts replaced.
3. Software versions installed before and after the visit.
4. Warranty coverage classification applied to this repair.
Please reply to this email at your convenience.
Thank you,
[NAME]
Warranty notes
ICCU failures generally fall within the EV system warranty period for 2022–2024 IONIQ 5 vehicles. Coverage determinations are made case-by-case and should be received in writing before any repair is authorized.
Use of aftermarket charging accessories has been cited as a contributing factor in some warranty disputes. Records showing OEM (Original Equipment Manufacturer) charging equipment use can be relevant to coverage decisions.
Repairs performed under goodwill rather than warranty do not extend the warranty period. Confirm in writing which classification applies.
Observational patterns
The ICCU failure pattern affects multiple vehicles on the E-GMP (Electric-Global Modular Platform — Hyundai/Kia/Genesis EV architecture) platform. Service campaigns issued for one model frequently apply to the others, and dealers do not always cross-reference automatically.
Software updates are part of the documented response to this issue but have not, in NHTSA (National Highway Traffic Safety Administration) filings, been treated as a standalone fix for hardware failures of the unit itself.
Repeated 12V battery replacement without ICCU diagnosis is a pattern reported in NHTSA complaints and is not a substitute for addressing the underlying charging system failure.
Intermittent charging failures are sometimes classified as 'unable to reproduce' when diagnostic codes are not actively stored at the time of inspection. A request to review pending or historic codes can change this outcome.
EVRiskIndex Cases is a forthcoming tool for owners to monitor their dealer and manufacturer interactions through a single case file — pre-filled email templates routed through our infrastructure, automatic thread preservation, evidence vault, and recall monitoring tied to your VIN. Coming soon.
If you would like to be notified at launch and invited to the free beta, send a message via our complaint and contact page with the subject line "Cases beta".
Already in an active dispute with a dealer or manufacturer? Use the file-a-complaint form to put it on the record with EVRiskIndex. All complaints are reviewed by editorial.
EV Risk Index