Have any service campaigns or technical service bulletins been issued covering charging behavior on second-generation Kona Electric vehicles?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

What software version is currently installed on the BMS, ICCU, and infotainment, and what version corresponds to the most recently released remedy for any open campaign?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Were diagnostic trouble codes recorded? Specifically, were any codes related to charging, contactor state, or thermal management logged?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Is the issue being addressed under the EV component warranty, the basic warranty, or as goodwill?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Hyundai Kona Electric — charging failure

elevated severity charging failure 2024—2026 dealer

Hyundai Kona Electric charging failure (2024—2026)

Hyundai Kona Electric · 2024—2026 · all trims

Diagnostic code reference

Reading codes off a Hyundai Kona Electric service invoice? Look them up in our OBD-II DTC database →

Reported symptoms

DC fast charging session refuses to initiate, terminates early, or sustains charge rate well below specification
AC charging session terminates early or fails to complete to the requested state of charge
'Check Electric Vehicle System' or related warning message
Vehicle reports charging-related fault codes following a session
Reduced charging speed observed during cold-weather operation, beyond what would be expected for normal preconditioning behavior
Bluelink app reports charging-session inconsistencies or vehicle errors

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

Is VIN (Vehicle Identification Number) [VIN] a second-generation (2024 or later) Kona Electric, distinct from the 2018–2020 first-generation vehicles subject to the earlier battery fire recall?
Have any service campaigns or technical service bulletins been issued covering charging behavior on second-generation Kona Electric vehicles?
What software version is currently installed on the BMS (Battery Management System), ICCU (Integrated Charging Control Unit), and infotainment, and what version corresponds to the most recently released remedy for any open campaign?
Were diagnostic trouble codes recorded? Specifically, were any codes related to charging, contactor state, or thermal management logged?
Is the issue being addressed under the EV component warranty, the basic warranty, or as goodwill?
Has the issue been reproduced at a Hyundai-authorized fast charger, or only on third-party networks?

Documents to request

Each item should be received in writing before authorizing repair work.

Diagnostic report listing all stored and pending fault codes from the high-voltage and charging systems
Repair order with technician notes, including any reference to service campaigns or technical service bulletins
Written confirmation of software versions installed before and after the visit on the relevant modules
Written warranty determination — written, not verbal
Vehicle charging history export from Hyundai systems, if available, showing recorded session behavior

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

Screenshot the Bluelink app charging history, showing failed or abnormal sessions with timestamps and session details
Save records from third-party charging network apps showing failed session details
Photograph cluster warning messages at the time they appeared
Note ambient temperature conditions during which the issue has been observed
Record the dealer name, technician name, and date of any diagnostic visit
Confirm written documentation explicitly distinguishes the second-generation Kona from the recall-affected first-generation

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Record the full name of the service advisor and the technician performing the diagnostic
The 2024+ Kona Electric is a different platform from the 2018–2020 Kona Electric subject to the earlier battery fire recall. Verify in writing that any campaign or warranty determination accurately reflects the second-generation vehicle and is not conflated with the earlier-generation recall scope.
Note whether the issue is characterized as 'unable to reproduce,' 'within specification,' or 'normal operation' — these classifications carry downstream consequences
Battery preconditioning logic engages automatically when navigation is set to a fast charger; verbal attribution of charging issues to user behavior should be cross-referenced against the recorded preconditioning state

Repair authorization

Cautions before signing.

Do not authorize paid diagnostic work until warranty classification has been clarified in writing
If a diagnostic fee is presented, request written confirmation of whether the fee is refundable if the issue is later determined to be warranty-covered
If high-voltage component replacement is quoted, request written warranty classification before signing the repair authorization
Repair authorization signatures often include language permitting additional related work — read the document and decline blanket additional work in advance

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Conduct a verified DC fast charging session at a Hyundai-authorized fast charger before traveling more than a short distance from the dealership
Verify Level 2 (AC) charging initiates and completes normally
Confirm no warning messages on the cluster after a full ignition cycle and short drive
Verify the Bluelink app reflects accurate charge state and battery health indicators
Confirm the repair order matches the work performed and references the correct campaign or bulletin
Retain copies of all post-repair documentation in case of recurrence

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

pre-service inquiry

to: dealer service

Service inquiry — 2024 Kona Electric charging system, request for written diagnostic documentation

Service Department, I am bringing my [YEAR] Hyundai Kona Electric, VIN [VIN], in for evaluation of a charging system concern. Symptoms observed: [LIST SYMPTOMS WITH DATES, NETWORKS, AND SESSION DETAILS WHERE AVAILABLE]. Note: VIN [VIN] is a second-generation Kona Electric, distinct from the 2018–2020 first-generation vehicles subject to the earlier battery fire recall. Before the visit, I am requesting written confirmation of the following: 1. Whether VIN [VIN] is subject to any open service campaign, technical service bulletin, or recall related to the high-voltage system or charging — specifically as a second-generation Kona Electric. 2. The diagnostic plan for this visit, including the interrogation of historical fault codes and recorded charging telemetry. 3. The current software versions on the relevant modules, and any updates planned during this visit. 4. The fee structure, including any diagnostic charges and conditions under which they apply. Please reply to this email so the planned scope is on record. Thank you, [NAME]

documentation request

to: dealer service

Documentation request — 2024 Kona Electric service on [DATE], VIN [VIN]

Service Department, Following the service performed on [DATE] for VIN [VIN] (second-generation Kona Electric), I am requesting the following documents for my ownership records: 1. The full diagnostic report including all stored and pending fault codes. 2. The repair order detailing the work performed and any parts or software changes. 3. Written confirmation of the software versions installed on the relevant modules before and after the visit. 4. The warranty, recall, or goodwill classification applied to the visit, with explicit confirmation that the determination addresses the second-generation platform. These documents form part of the vehicle's service record and are operationally important. Please reply to this email at your convenience. Thank you, [NAME]

Warranty notes

Second-generation (2024+) Kona Electric components are covered under Hyundai's New Vehicle Limited Warranty and the high-voltage battery component warranty (10 years / 100,000 miles for the original purchaser in most US markets). Coverage period and conditions for VIN [VIN] should be confirmed in writing.
The 2024+ Kona Electric is not subject to the 2018–2020 first-generation battery fire recall. Service interactions that conflate the two generations should be challenged in writing.
Recall remedies, when issued, are performed at no charge to the owner regardless of vehicle age, mileage, or warranty status.
Repairs performed under goodwill rather than warranty do not extend the warranty period. Confirm in writing which classification applies.

Observational patterns

The 2024+ Kona Electric and 2018–2020 Kona Electric are genuinely different vehicles — different platform, different battery supplier, different chemistry. Service interactions can conflate the two generations, particularly when the model name is unchanged. Owner-side awareness of the generational distinction is operationally important.

First-generation Kona Electric battery fire recall coverage does not apply to second-generation vehicles. References to 'the Kona Electric recall' in service communication should be checked for which generation is meant.

Charging session failures are sometimes attributed to charging network behavior. Vehicle-side BMS logs can be requested and are the more reliable source for determining whether the vehicle terminated the session.

Software updates have addressed multiple charging-related concerns over the early production period of the second-generation platform. The current software version, and which campaign closed which specific issue, is operationally important documentation.

Related playbooks

Track this case

EVRiskIndex Cases is a forthcoming tool for owners to monitor their dealer and manufacturer interactions through a single case file — pre-filled email templates routed through our infrastructure, automatic thread preservation, evidence vault, and recall monitoring tied to your VIN. Coming soon.

If you would like to be notified at launch and invited to the free beta, send a message via our complaint and contact page with the subject line "Cases beta".

Already in an active dispute with a dealer or manufacturer? Use the file-a-complaint form to put it on the record with EVRiskIndex. All complaints are reviewed by editorial.