Has Rivian reviewed vehicle-side logs for the failed charging sessions?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

Were stored, pending, or historical charging, high-voltage, charge-port, or thermal-management faults found?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

What software version was installed before and after service?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

If the issue is attributed to charging infrastructure, what vehicle-side evidence supports that conclusion?

Request this answer in writing from the service advisor before authorizing repair work. The full playbook covers documentation procedures and post-service verification steps.

app / playbooks / Rivian R1T / R1S — charging failure

elevated severity charging failure 2022—2025 rivian direct

Rivian R1T / R1S charging failure (2022—2025)

Rivian R1T / R1S · 2022—2025 · all trims

Diagnostic code reference

Reading codes off a Rivian R1T / R1S service invoice? Look them up in our OBD-II DTC database →

Reported symptoms

DC fast charging fails to initiate, terminates early, or sustains unexpectedly low charge rate
AC charging fails to start, interrupts overnight, or does not reach target state of charge
Vehicle reports charging error, high-voltage warning, or charge-port fault
Rivian app reports charging-session inconsistencies or vehicle offline status
Charging issue appears after OTA (Over-the-Air software update) update, service visit, or charger-network change
Vehicle requires service-center or mobile-service intervention for charging behavior

Questions to ask

Pose these to the service advisor at intake. Request answers in writing or via email.

Has Rivian reviewed vehicle-side logs for the failed charging sessions?
Were stored, pending, or historical charging, high-voltage, charge-port, or thermal-management faults found?
Is the remedy OTA, calibration, charge-port work, onboard charger work, or another procedure?
What software version was installed before and after service?
If the issue is attributed to charging infrastructure, what vehicle-side evidence supports that conclusion?
Will the app service record identify the charging diagnosis and final remedy?

Documents to request

Each item should be received in writing before authorizing repair work.

Rivian app service ticket with technician notes
Diagnostic report or written summary of charging/high-voltage fault review
Written confirmation of software version before and after service
Parts invoice showing any charge-port, onboard charger, or related component replacement
Written safe-to-drive and warranty classification
Closed Rivian service record

Pre-service evidence

Capture before drop-off. Once the vehicle leaves your possession, proving prior condition becomes significantly harder.

Screenshot Rivian app charging errors and session details
Save charging-network receipts, station IDs, and failed-session records
Photograph cluster or center-screen charging warnings
Note charger type, power rating, state of charge, ambient temperature, and whether battery preconditioning was active
Record odometer reading at service drop-off and pickup
Retain towing or roadside records if the vehicle became disabled

Service advisor interaction

Operational notes specific to the conversation at the service desk.

Use the Rivian app thread as the official written record.
Ask Rivian to document whether vehicle-side logs were reviewed before attributing a failure to charging infrastructure.
If a software update is applied, request before-and-after software versions.
If only one charging type fails, request diagnosis specific to AC or DC behavior.
A generic 'charging tested' note is incomplete if the customer reported repeated session failures.

Repair authorization

Cautions before signing.

Do not authorize paid charging or high-voltage repair until warranty classification is clarified in writing
If charger-network behavior is blamed, request vehicle-side diagnostic findings first
Separate unrelated work from the charging concern before approval
Review app estimates carefully before approving

Post-service verification

Complete before leaving the service location. Issues that surface after departure are operationally harder to attribute to the visit.

Verify Level 2 AC charging initiates and reaches target state of charge
If practical, conduct a DC fast charging session before relying on the vehicle for travel
Confirm no charging or high-voltage warnings remain after a full drive cycle
Confirm software version and remedy are documented in the service record
Monitor the first several charging sessions after service
Save the closed service record

Email templates

Documentation-focused templates for service correspondence. Tap copy to use. Subject and body are kept verbatim — paste them as-is into your email client.

pre-service inquiry

to: manufacturer corporate

Service inquiry — Rivian charging concern

Rivian Service, I am scheduling my [YEAR] Rivian [MODEL], VIN [VIN], for a charging concern. Observed symptoms: [DESCRIBE AC/DC CHARGING FAILURE, WARNINGS, CHARGER BRAND, STATION POWER, STATE OF CHARGE, DATE, AND APP ERRORS] Please confirm in writing: 1. Whether vehicle-side charging logs were reviewed. 2. Whether stored, pending, or historical charging/high-voltage/charge-port faults were found. 3. Whether the remedy is OTA, calibration, charge-port work, onboard charger work, or another procedure. 4. Software version before and after service. 5. If infrastructure is blamed, what vehicle-side evidence supports that conclusion. 6. Warranty, campaign, goodwill, or customer-pay classification. Please include these findings in the Rivian app service record. Thank you.

Warranty notes

Rivian charging and high-voltage components should be evaluated under Rivian's applicable warranty terms for VIN (Vehicle Identification Number) [VIN].
Software-only remedies do not extend warranty unless Rivian states otherwise in writing.
Goodwill repairs do not extend the warranty period. Confirm classification in writing.
Recurring charging failures should be documented with both vehicle-side and network-side evidence.

Observational patterns

Charging complaints should document charger brand, station power rating, connector, state of charge, battery temperature context, and app error messages.

If Rivian attributes the issue to the charger network, request written explanation of how vehicle-side logs were evaluated.

AC and DC charging failures should be documented separately because root causes can differ.

Related playbooks

Track this case

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If you would like to be notified at launch and invited to the free beta, send a message via our complaint and contact page with the subject line "Cases beta".

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